1. Introduction

    2. In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
    3. This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
    1. Free delivery

    2. From time to time, we offer free standard delivery to all mainland UK addresses on some order
    3. All other orders may be subject to delivery charges as detailed in Section 5.
    1. Geographical limitations

    2. We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
    3. We may from time to time agree to delivery products to other countries and territories.
    1. Delivery methods and periods

    2. We aim to dispatch deliveries within 24 hours. We normally use 1st class or next day courier companies. Please allow additional delivery times for all furniture and larger equipment orders. For most orders our delivery charge will be between £0.00 to £3.95.
    3. For chairs, furniture, basins and large equipment orders the delivery charge may increase but will not exceed £9.95 UK Mainland. We can also offer an express delivery service on some items, please contact us for a quote.
    4. The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
      1. if your delivery address is on the United Kingdom mainland, you will be able to select a delivery method listed on the checkout, and the typical period for delivery of products by this method is 1 -2 working days.
    5. If you place your order by 2pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
    6. The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery dates.
    7. We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
    1. Delivery charges

    2. Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
    3. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
    1. Receipt and signature

      1. Some deliveries must be received in person at the delivery address, and a signature may be requested. On smaller less valuable orders we may use standard UK post which does not require signature. We have the right to choose which delivery method to use.
    2. .
    1. Delivery problems

    2. If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
    3. If our delivery service provider is unable to deliver your products, and such failure is your fault, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
    4. An indicative list of the situations where a failure to deliver will be your fault is set out below:
      1. you provided the wrong address for delivery;
      2. there is a mistake in the address for delivery that was provided;
      3. the address for delivery is not reasonably accessible;
      4. the address for delivery cannot safely be accessed;
      5. if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
      6. if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
    1. Shortages and Damages

      1. 12. All shortages and damages must be reported to us in writing/email within 24 hours of receipt with no exceptions.

Click & Collect during the covid outbreak.

How it works.

Our website is fully operational. Orders are being processed in the normal manner. But if you prefer, you can now place your order on the website and collect from our store. Please see the process, rules and restrictions on how click and collect works.

To be able to collect from our unit, your order must include at least one essential item. Essential items include; Products found on our hygiene page. Protective items including masks, capes, gloves etc. Cleaning products ie equipment cleaner, wiper roll etc. Anti bacterial sanitizing products ie essential oils, anti fungal creams, skin remedies, nail repair treatments, eye and ear care lotions etc Plus any other item which is deemed to be essential for your health and welfare.

1) Place your order on line.

2) Email our team on to tell us that you intend to collect your goods.

3) Wait for a call from our team, to say that your order is ready.

4) Once you have been informed that your order is ready. Drive to our unit making sure you bring ID with you. Park your vehicle. Open the boot of your car. Return to your vehicle.

5) Then, call us on 01622 751630. We will bring your delivery to you, check your ID, and then place your order in your vehicle. Please do NOT bang on our door. Please do NOT approach any of our team. Please remember ‘Stay 2m away from everybody at all times’

Account customers
People who have accounts, can telephone their orders through. We will process the order as directed in the notes above.

Please note that you will not be able to add or remove any items after you have processed your order. Any items that you do not require, will have to be returned to us by post. We will not be touching any returned items for a period of at least 72 hours.



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