Terms and Conditions

Delivery Information

We aim to dispatch deliveries within 24 hours. We normally use 1st class or next day courier companies. Please allow additional delivery times for all furniture and larger equipment orders. For most orders our delivery charge will be £3.95.

For chairs, furniture, basins and large equipment orders the delivery charge may increase but will not exceed £9.95. We can also offer an express delivery service on some items, please contact us for a quote.

For certain parts of the UK for example Northern Island, Scottish Borders etc there may be an an extra charge. If this does effect your order, we will contact you and inform you before we process your order. For all other areas within the world you will be charged for additional P&P. On the very rare occasion an item is out of stock or unavailable we always let you know. We are not held responsible for delivery delays.


We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering. Goods are NOT sold on a trial basis. Prices and manufacturers specifications subject to change without notice. We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs. The product is used at your own risk. These terms do not affect your statutory rights.

Manufacturer Guarantees

Guarantees vary in length depending on the product and supplier. if you are unsure please check the guarantee slip which came with your item or email us for manufacturers terms. 


We can deliver any item to any place in the world. Please email us for exact costings. Payments must be received either via online transaction using credit cards/debit cards or by Cheque or Postal Order to our address. Goods are only dispatched after payment has cleared.

Quality Control Before Dispatch

All of our items are thoroughly examined before they are dispatched. 


If the goods have not been sent we can cancel and issue a full refund straight away. If the goods have been dispatched we will refund less the cost of the shipping fees which we have incurred, once the goods have been returned to us in their original state. Under the United Kingdom's Distance Selling Regulations you can return any product to us, providing they are in an un-used, un-opened and in an 'as new' condition within seven days from the day after you receive the goods. We recommend you send any products back to us securely packaged using a certified delivery service, enclosing a copy of the original invoice. If there is no fault with the product we do not refund delivery charges. Any items found to be faulty will be replaced/refunded. This does not affect your statutory rights as a consumer. Any returned goods need to be sent back to;

J&S Hair & Beauty Supplies
Unit 4 Buckland Road Industrial Estate
Buckland Road
ME16 0SL

Please send securely, we recommend recorded or special delivery . Please email us to inform us that you have returned any goods. Special notice when ordering furniture: Many furniture items are made to specific requirements ie. colours, size, style, etc. All furniture items which have choices are non returnable.

Shortages And Damages

All shortages and damages must be reported to us in writing/email within 24 hours of receipt with no exceptions.

Training Courses Terms & Conditions

We have the right to cancel/re-arrange any training course if necessary. In the unlikely event of a training course being cancelled a full refund will be given or an alternative date shall be offered. Any person who accepts the revised date/dates, shall then be agreeing to accept our training terms and conditions and will be accepting our cancellation procedures, stated below, for the new course dates.Because J&S Hair & Beauty Supplies have to pay and arrange for all tutors/training companies in advance, any person who wishes to cancel their booking from any training course must do so, in writing, to J&S Hair Supplies.

The refund procedure is as follows:-
Any person who cancels 28 days before the course start date = Full Refund
Any person who cancels 15-27 days before the course start date = 75% Refund
Any person who cancels 0-14 days before the course start date = No Refund
We have the right to cancel and refund any orders/courses without notice and without prejudice.

The cancellation date is the date J&S Hair Supplies receive the written notification from the person/student and the above details are non-negotiable under any circumstances whatsoever.

Get FREE delivery on orders over £50!

Applies to Net Order Value (exluding delivery and VAT). Exludes REM products

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